Refund and Cancellation Policy

What you are buying

Scrollback sells access to the remaining screens of a story that is generated instantly in your browser. It is a digital product and it is delivered immediately at the moment payment succeeds. There is nothing to ship and nothing to cancel later.

When we refund in full

We will refund you completely, no questions asked, if any of the following happens:

• Your payment succeeded but the remaining screens did not unlock.
• You were charged more than once for the same story.
• The product did not work as described on the site.

Write to us within 7 days of the payment and we will process it.

When we usually cannot refund

Because the full story is delivered the instant you pay, we generally cannot refund simply because you did not enjoy the result or disagree with what it said about your chat. The free screens are there so you can see the style and quality before paying anything.

That said, if you feel something went genuinely wrong, write to us anyway and explain. We would rather sort it out than argue over a small amount.

How to request a refund

Email tarunigupta1997g@gmail.com with the date of payment, the amount, and the payment reference from your bank or UPI app. We reply within 2 to 3 working days.

How refunds are returned

Approved refunds go back to the original payment method. Once we process it, your bank usually takes 5 to 7 working days to show the money.

Cancellation

There is no subscription and no recurring charge. Each payment is a single one-off purchase, so there is nothing to cancel.